Return Policy:
• Regular priced merchandise may be returned or exchanged, provided that the item is sent back within 7 days of receipt.
• All returns must first be issued a return authorization number.
• Please note that all sale/clearance items are final sale.
• Any items determined to have been worn/used will not be accepted for return.

 

Please follow the instructions on the return form included in your package and return your items within 7 days of receipt to the address below. Include your order # on the outside of the package.
 

Once we have received your item, your refund will be processed within 10 business days. You will be notified via email at the address listed on your account at time of purchase. Please note that your banking institution may require additional time (typically 3-5 business days) to process and post this transaction to your account once they have received the information from us.
 

Exchanges:
We will only replace items if they are defective or damaged. If you need to exchange it for a duplicate item, send us an email at info@collecte.co.il and send your item to: 20 Bloch St. Tel Aviv, 6416126 Israel.

 

Gifts:
If your item was purchased as a gift from someone and shipped directly to you, you’ll receive gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, the refund will be issues to the original purchaser.

 

Shipping:
To return your product, please mail it to: 20 Bloch St. Tel Aviv, 6416126 Israel. You will be responsible for paying for your own shipping costs when returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, please use a trackable shipping service or purchase a shipping insurance as we cannot guarantee that we will receive your
returned item.

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